Travel advice - Thomas Cook

Following the news that Thomas Cook has gone into compulsory liquidation we would advise affected Thomas Cook customers to contact the Civil Aviation Authority (CAA) helpline on the UK freephone number 0300 303 2800 or if calling from outside the UK on +44 (0) 1753 330 330.  The CAA has created a webpage to keep concerned travellers updated www.thomascook.caa.co.uk

If you’ve booked a package holiday through Thomas Cook then you should be covered if it was protected by ATOL (Air Travel Organiser’s Licence).  If your Thomas Cook return flight is before or on Sunday 6 October, then the ATOL scheme will help you to get home.  If your return flight is after this date, you’ll have to arrange your return trip but you can claim for this through ATOL.

If you’ve booked your holiday but haven’t travelled yet, you should not go the airport as your flight will not be operating.  You can make a claim through the ATOL scheme for the cost of your package holiday.

If you paid for your trip by credit card, you have legal protection and should contact your credit card provider.

The Ibex travel insurance policy does not cover airline/travel company failure.  Policies purchased through Ibex with the insurer Citybond do offer limited cover though customers should firstly contact the CAA to ascertain if they are fully covered through their scheme before contacting the insurance agent.  To claim against the collapse of companies on a Citybond policy, you will only be eligible to claim if you cannot claim compensation by any other means.